Shipping Policy

1. How can I pay for my order?

Payments:

Currently our website service is available for both domestic & International customers.
Indian Customers can pay using UPI / Credit / Debit Cards / NetBanking during check out.
International Customers can pay through Paypal or Bank Transfer.

2. How soon do I get to wear my favourite jewelry?

Shipping Policy – Within India:

Generally, we ship your order within 5-7 working days of you placing the order, as jewellery is made to order.
Free shipping within India

Shipping Policy- Outside India:

Generally, we ship your order within 5-7 working days of you placing the order, as jewellery is made to order
Delivery timeline – 10-15 working days If you have any difficulty tracking the shipment, you can always contact us at support@femizen.in with your order ID and our team will get in touch with you.

3. Can I cancel an order once placed?

Each Femizen piece is hand-crafted with utmost detailing. Since it takes us a lot of effort and love to make your jewelry, once you’ve placed the order, sadly you cannot cancel it.

4. Can I change the shipping address after my order has been placed?

You can contact our support to change the address within 3 days of placing the order before it gets dispatched. But once the order is dispatched, we cannot change the address of the shipment.

Shipping Terms – Within India:

1.Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping)

ROI (Metros): 2 to 5 working days
Any other remote locations: 5 – 7 working days

2.In case of any unexpected courier delays by the courier company, Femizen shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.

3.Customers are requested to track the parcel until it reaches.

4.We expect the customers to make sure that there is someone at the receiving address to collect the parcel.

5.Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.

6.Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)

7.Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case if no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost.

8.Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.

9.In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases

10.For any other delivery related issues, customers shall reach us at support@femizen.in or whatsapp 9899311626 along with the full delivery address and order id, stating the issue faced

11.Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column, while placing the order.

Shipping Terms – International Customers:

1.Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping)

10-15 working days

2.Any additional shipping Cost will be communicated prior to shipping and shall be borne by the customer.

3.Femizen should not be held responsible for any delivery delay due to holiday/other circumstances during the transit

4.The date of delivery is only Tentative and subject to vary due to various external factors

5.Any clearance, duty or taxes levied is to be borne by the customer.

6.Any interior location additional delivery charge levied by the courier company is to be borne by the customer.

7.Any follow up with respect to the parcel has to be done by the customer; however necessary guidance and support will be given from our side.

8.Items booking or rejection is completely upon the courier booking partner service we use. In that case refund will be offered on case to case basis.

9.In case of transit damage – we ensure the packages are safely packed, in rare scenarios, we offer refund for the damaged product and shipping charges will not be refunded. Also, reverse shipping charge will be borne by customer.